Refund Policy

Elite Luxury Cars LLC
Effective Date: [Insert Date]
At Elite Luxury Cars LLC, we take your privacy seriously. This Privacy Policy outlines the types of
personal information we collect,
how it is used, stored, and protected, and your rights concerning your data. By using our services,
you consent to the practices
described in this policy.

1. Information We Collect:

• Personal Identifiable Information (PII): Name, phone number, email address, billing details, and
  payment information.
• Booking Information: Pickup and drop-off locations, travel schedules, and preferences.
• Technical Data: IP address, browser type, device information, and cookies used for tracking.
• Communication Data: Customer inquiries, emails, and messages exchanged with our team.

1. How We Use Your Information:

• To facilitate ride bookings and process payments securely.
• To provide high-quality customer service and respond to inquiries.
• To personalize user experiences and improve our website functionality.
• To send promotional offers, updates, and important service-related notifications.
• To comply with legal and regulatory requirements.

1. Information Sharing:
   We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Payment processors, IT support, and marketing partners who assist us in
  delivering our services.
• Legal Authorities: If required by law, subpoena, or to protect our legal rights.

1. Data Security:
   We implement strict security measures to protect your personal information from unauthorized
   access, loss, or misuse.
2. Your Rights:

• Access, update, or delete your personal information upon request.
• Opt-out of marketing communications at any time.
• Request a copy of your stored personal data.

1. Cookies Policy:
   We use cookies to enhance your browsing experience, track website performance, and analyze user
   behavior.
2. Changes to This Policy:
   We reserve the right to update this Privacy Policy at any time. The latest version will be posted on
   our website.
3. Contact Us:
   Elite Luxury Cars LLC
   51 Pleasant St, Malden, MA 02148
   Phone: +1 857-237-4455
   Email: [email protected]
   Refund Policy
   Elite Luxury Cars LLC
   Effective Date: [Insert Date]
   At Elite Luxury Cars LLC, we aim to provide seamless and luxurious transportation services.
   This Refund Policy explains our strict no-refund policy and the conditions under which cancellations
   are handled.
4. No Refund Policy:
   All sales are final, and Elite Luxury Cars LLC does not offer refunds under any circumstances,
   except as required by law.
   Customers are responsible for ensuring their bookings are accurate before confirming payment.
5. Cancellation Policy:

• Cancellations made 24 hours or more before the scheduled ride: No refund, but rescheduling is
  available.
• Cancellations made within 12-24 hours of the scheduled ride: No refund, but rescheduling is
  possible with a rebooking fee.
• Cancellations made within 12 hours of the scheduled ride: No refund or rescheduling allowed.
• No-shows: No refund or rescheduling. Failure to meet the chauffeur at the scheduled pickup
  location will result in full charge.

1. Changes and Rescheduling:

• Booking modifications must be requested at least 12 hours in advance and are subject to
  availability.
• Last-minute changes may result in additional charges.
• In case of emergencies or flight delays, we may consider rescheduling on a case-by-case basis.

1. Exceptional Circumstances:
   If a scheduled ride cannot be fulfilled due to vehicle breakdowns, chauffeur unavailability, or force
   majeure events,
   we will provide alternative transportation or issue a partial refund at our discretion.
2. Disputes and Chargebacks:
   By booking a ride with Elite Luxury Cars LLC, you agree not to initiate chargebacks or payment
   disputes without first contacting our
   customer service team. Unwarranted disputes may result in legal action.
3. Contact for Refund Inquiries:
   Elite Luxury Cars LLC
   51 Pleasant St, Malden, MA 02148
   Phone: +1 857-237-4455
   Email: [email protected]