Elite Luxury Cars LLCEffective Date: March, 2025
At Elite Luxury Cars LLC, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how it is used, stored, and protected, and your rights concerning your data. By using our services, you consent to the practices described in this policy.
- Information We Collect
We may collect the following types of personal information:
Personal Identifiable Information (PII): Name, phone number, email address, billing details, and payment information.
Booking Information: Pickup and drop-off locations, travel schedules, and preferences.
Technical Data: IP address, browser type, device information, and cookies used for tracking.
Communication Data: Customer inquiries, emails, and messages exchanged with our team.
- How We Use Your Information
We collect and process your data for the following purposes:
To facilitate ride bookings and process payments securely.
To provide high-quality customer service and respond to inquiries.
To personalize user experiences and improve our website functionality.
To send promotional offers, updates, and important service-related notifications.
To comply with legal and regulatory requirements.
- Information Sharing
We do not sell or rent your personal data. However, we may share information with:
Service Providers: Payment processors, IT support, and marketing partners who assist us in delivering our services.
Legal Authorities: If required by law, subpoena, or to protect our legal rights.
- Data Security
We implement strict security measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to maintain industry-standard security protocols, no online transmission is 100% secure.
- Your Rights
You have the following rights regarding your personal data:
Access, update, or delete your personal information upon request.
Opt-out of marketing communications at any time.
Request a copy of your stored personal data.
- Cookies Policy
We use cookies to enhance your browsing experience, track website performance, and analyze user behavior. You can adjust cookie preferences through your browser settings.
- Changes to This Policy
We reserve the right to update this Privacy Policy at any time. The latest version will be posted on our website.
- Contact Us
For questions regarding this Privacy Policy, contact us at:Elite Luxury Cars LLC51 Pleasant St, Malden, MA 02148Phone: +1 857-237-4455Email: [email protected]
Refund PolicyElite Luxury Cars LLCEffective Date: [Insert Date]
At Elite Luxury Cars LLC, we aim to provide seamless and luxurious transportation services. This Refund Policy explains our strict no-refund policy and the conditions under which cancellations are handled.
- No Refund Policy
All sales are final, and Elite Luxury Cars LLC does not offer refunds under any circumstances, except as required by law. Customers are responsible for ensuring their bookings are accurate before confirming payment.
- Cancellation Policy
Cancellations made 24 hours or more before the scheduled ride: No refund, but rescheduling is available.
Cancellations made within 12-24 hours of the scheduled ride: No refund, but rescheduling is possible with a rebooking fee.
Cancellations made within 12 hours of the scheduled ride: No refund or rescheduling allowed.
No-shows: No refund or rescheduling. Failure to meet the chauffeur at the scheduled pickup location will result in full charge.
- Changes and Rescheduling
Booking modifications must be requested at least 12 hours in advance and are subject to availability.
Last-minute changes may result in additional charges.
In case of emergencies or flight delays, we may consider rescheduling on a case-by-case basis.
- Exceptional Circumstances
If a scheduled ride cannot be fulfilled due to vehicle breakdowns, chauffeur unavailability, or force majeure events, we will provide alternative transportation or issue a partial refund at our discretion.
- Disputes and Chargebacks
By booking a ride with Elite Luxury Cars LLC, you agree not to initiate chargebacks or payment disputes without first contacting our customer service team. Unwarranted disputes may result in legal action.
- Contact for Refund Inquiries
For any questions regarding cancellations or refunds, reach out to us:Elite Luxury Cars LLC51 Pleasant St, Malden, MA 02148Phone: +1 857-237-4455Email: [email protected]